This brochure has been designed to provide patients with relevant and up-to-date information about this practice. For more information, please see the Receptionist or Practice Manager.

Family care

The doctors in this centre are recognised as specialist family practitioners and are committed to providing comprehensive medical care to the community.

After-hours care

Please contact the following after-hours medical service 07 5478 0004.

FOR ALL EMERGENCIES PHONE 000

Accident Care

This centre has a well equipped treatment room that enables doctors to cater for minor accidents and emergencies such as wound closures, treatment of fractures, work related injuries etc.

Appointments

Appointments are required to see a doctor at this centre. Please call the centre to make an appointment. Online bookings are also available via phone App “Halo” or through our website or call 07 5478 0004.

Billing

This centre Bulk-Bills patients who are: Medicare card, Concession or Pension cardholders, DVA cardholders Patients are subject to the following fees for all other consultations For non medicare card holders:
Monday - Friday Fee Standard Consultation $80.00
Monday - Friday Fee Long Consultation       $120.00

Patient information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit https://www.healius.com.au/medical-centres-privacy-policy/.

Test results

To obtain test results, you must attend this practice and see a doctor. We do not give out test results over the phone. If a result comes back as clinically significant, you will be contacted by your doctor.

Recalls/Reminders

The doctors in this centre routinely send recall and reminder letters to patients regarding follow-up consultations and the collection of test resutls. Patients can also register for Diabetic Register, Pap Screening and Aged Care Assessments. Once registered, patients are routinely recalled.

Telephone calls

As it is difficult to interupt a doctor when in consultation with a patient, generally you will be asked to leave a message. The message will be sent to the doctor electronically. Emergency calls will be taken.

Home visits

The doctors in this centre may be available for house calls and external visits to regular patients. Please see the Receptionists or call the centre to request a home visit.

Translating services

A telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors. Please inform our Reception team.

Patient feedback

We welcome any comments or feedback from patients to help us improve the services at this centre, you can leave feedback above on a form. We will always endeavour to resolve any complaints directly, but where a matter cannot be resolved, the relevant health complaints commissioner can be contacted by the practice or by the patient for advice and possible mediation. Health Care Complaints Commission: https://www.qld.gov.au/health/contacts/complaints or call:
Within Australia: 13 QGOV (13 74 68)
International callers: +617 3405 0985 (+10 hours UTC)

If you do not understand this information, or require a translation please speak to reception or contact: patientfeedback@healius.com.au

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